ALL tags MUST be attached and not tampered with to be eligible for return.
All items must be returned in their original condition and original packaging within 14 days of delivery.
Your receipt must be enclosed in the returned package.
Shipping charges are not refundable.
Purchaser is responsible for paying for return shipping. Please be sure to get a tracking number to prove mailing
Upon receipt of returned goods The Caldwell Collection reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Do I need to sign for my Caldwell Collection package?
-What if my Caldwell Collection order is lost?
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to firstname.lastname@example.org.
-Is it possible to modify my order once it is placed?
-How do I track my Caldwell Collection order once it is placed?
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.
-What forms of payment do you take?
We accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization. If you are having difficulty processing payment, please email us at email@example.com.