Holiday Return Policy

We understand that some customers like to shop early for the Holidays, and we are delighted to accommodate that with our Holiday Return policy:

Items purchased from November 1st - December 24th can be returned up to 14 calendar days after December 25th. This means the return must be postmarked by January 8th.

These return procedures must be followed:

  • All returns must be requested by email at customerservice@thecaldwellcollection.com so that we know to expect your return.
  • ALL tags MUST be attached and not tampered with to be eligible for return.  
  • All items must be returned in their original condition and original packaging.
  • Shipping charges are not refundable. 
  • Your receipt must be enclosed in the returned package.
  • Purchaser is responsible for paying for return shipping. Please be sure to get a tracking number to prove mailing.
  • Upon receipt of returned goods, The Caldwell Collection reserves the right to deny a refund if the merchandise does not meet return policy requirements. 
  • After inspecting the goods, Caldwell Collection will promptly issue a refund or exchange.